The access to the customer and tech support that a shared web hosting company offers can tell you a lot about the services they offer as well. If you are allowed to use only email messages and tickets, you have most likely come across a reseller not the website hosting supplier. When this is the case, you'll probably have to wait for a few days in order to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the true website hosting company for additional assistance. If the provider can provide various ways of communication with short response time which are available at any time, they're almost certainly the top provider, not only a reseller. Which means that you'll enjoy prompt assistance and quality support since they'll have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it's always better to have the option to get hold of your hosting company right away via your preferred method of communication.

24/7 Customer Support in Shared Web Hosting

All our Linux shared web hosting feature 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our website hosting services before you make a purchase or you're an existing client and you have any question or some difficulty, you're able to contact us any time, which includes holidays and weekends. We have many channels to get in touch with us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex matters or any matters which need longer time to analyze and deal with. Unlike many other website hosting suppliers, our trouble tickets have a warranted max response time of only one hour, which means that no matter what your trouble is, it'll be resolved timely and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you purchase a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and common queries. Our agents can assist you to select the right package or provide you with details about our servers, to confirm if the system requirements for your websites are met. When you're a current client, you can also contact us through e-mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these 2 ways of correspondence, you will get an answer within less than one hour and that’s 24/7, which includes weekends and official holidays. If you've used the hosting services of other service providers, even large ones, you can compare the reply time due to the fact that it often takes an entire day for them to address a support ticket.

24/7 Customer Support in VPS Web Hosting

Each virtual private server package that we provide comes with 24/7 customer and tech support, so in case you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can get in touch with us at any time, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with a couple of local numbers around the world, live chat, email messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems since it will be much easier to track what is going on. The maximum warranted reply time for all email messages and tickets is 60 minutes, however it rarely takes that long to get support. In case you add the Managed Services upgrade that we offer, our admins can also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

When you obtain a dedicated server from our company, you can contact us at any time using a number of channels and the maximum time that you will need to wait for a reply is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything related to the apps that are pre-installed on your server. To contact us about a tech matter, you can open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you would like to find out about our web hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. In case you need support for third-party software that you cannot set up or manage efficiently, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.