There are several ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a trouble ticket system. It is the easiest form of correspondence for a variety of reasons. In the event that no support team representative is free at the moment and they are all engaged, a phone call may not be replied to, but a ticket will always hit home. On top of that, you can copy/paste large bits of information without having to worry about spelling mistakes, and if a certain issue needs more time to be resolved or a number of replies must be exchanged, all the info will be in one and the same location, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, which implies that if you need to provide information or to follow guidelines, you will have to use no less than 2 different admin consoles and this number can increase in case you desire to manage several domains. Also, lots of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

In contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we use with our Linux shared web hosting is an indivisible part of the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to memorize different log-on credentials, as you’ll be able to manage both your tickets and the hosting account itself in one single place. So, if you’ve got a query or stumble upon an obstacle, you can contact our customer support staff instantaneously. Our system includes a smart search functionality. This implies that even if you have opened tons of tickets over the years, you will be able to find the one that you want with no effort. Furthermore, you can read knowledge base guidelines for tackling commonly faced complications.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated hosting services, was built with the belief that you should be able to manage everything connected to your semi-dedicated server account in a single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or stumble upon a predicament, you can get in touch with our client support team members on the spur of the moment without having to sign into an entirely different system. You can search through your website files or check different settings within your account whilst posting a new ticket or reading the response to an old one. If you’ve got plenty of tickets and you want to find a specific one, you can resort to the smart search functionality, which is available in the Help section. We’ll make sure you obtain an answer in less than 1 hour regardless of the nature of your question or issue.