If you ever experience a problem with your site and are unable to tackle it, ask the respective web hosting company’s help desk support team to help you get the site back online. A timely resolution would be the most optimal scenario, but many companies reply within twenty four hours or even more, especially if you are doing business with a reseller. Even if the problem can be easily sorted out, your site may not work satisfactorily or may not be reachable whatsoever for a long time interval, so you may lose prospective customers as it’s pretty unlikely that anybody would be eager to return to an inoperative site. That being said, you ought to make certain not only that you can touch base with your web hosting company, but also that they can answer and help you in a timely manner. If a software application update does not proceed as planned or you erase something by accident, for instance, the website should be fixed speedily so as to prevent protracted unavailability.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max reply time for any support ticket that you submit or any email that you send is just 1 hour, even in case you contact us on weekends and national holidays. Whatever the nature of your problem or query may be, we will lend you a hand instantly and will provide you with the necessary information to rectify any problem with your websites. The actual reply time commonly doesn’t surpass fifteen to twenty minutes, so you can forget about waiting around for hours to get a problem fixed or what’s even worse than that – waiting around all day only to get a response that more information is needed whilst nothing is fixed. We will assist you without delay solely because we are aware of just how valuable time can be in the dynamic electronic era. The 60-minute response time guarantee is valid for any billing or technical enquiry that you may have connected to our Linux shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you will have a response within no more than 1 hour. You can contact us whenever you need with regards to billing, technical or general issues and given that we are on duty 24/7/365, you’ll always get assistance in a well-timed fashion. Depending on the particular question or issue, we’ll give you more info, fix the predicament if it’s been caused by something that’s within our reach or advise you on how to proceed in case you need to fine-tune a given setting for an app that we don’t have access to. You can just forget about waiting for an entire day for each single reply. As it is, in most cases we respond to tickets and emails within no more than twenty to twenty five minutes.