Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your help requests will be replied to in maximum 1 hour after the ticket or e–mail was submitted. If your case calls for further assistance from an admin, we’ll direct the trouble ticket or the e–mail to the person in charge, without delay and we will leave a note to notify you that more time will be needed for reaching the optimal solution. Furthermore if you order our Optional Managed Services package, all of the server management services included there will be completed whenever you wish.

  • Top quality support service

  • An Exceptional Support Service

  • We’ll be online for you 24–7–365 to respond to any queries that you may have with regard to our Website Control Panel or any of the applications that we have installed on your behalf on the server. If you also need assistance handling server management procedures, you can have a look at our Optional Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Website Control Panel with a fully detailed knowledgebase, which features detailed explanations of its features and functionalities. Also, we have made in–depth video tutorials that will further disclose to you how to perform a certain task or troubleshoot a commonly experienced issue. All the how–to articles and the tutorial video clips are easily reachable from each section of the Website Control Panel via the Help and Videos buttons located in the upper right corner.