Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Warranty

  • Each ticket that you post to our customer support Dept will be handled within up to 1 hour. The general issues will be solved immediately. Nevertheless, if the assistance request you have posted requires the aid of a competent admin technician, we are going to send the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Professional Customer Assistance Service

  • Our tech assist team will be online for you 24x7x365 to to respond to all assistance request tickets that you submit. We offer technical support for all programs that are installed in advance on your web server. These include our custom produced Website Control Panel, the selected OS plus the server management panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • In the Website Control Panel that is included free–of–charge in your virtual server, you can find an interesting Help section, containing all you need to be aware of when taking care of your web sites and applications. We have integrated a wide array of how–to articles and video courses that illustrate the essential website management tasks in an easy to read fashion.