Website Migration
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Q: Why do I need to transfer my web site? What does web site migration consist of?
A: The website migration service available at Santingo Hosting is absolutely free of charge and consists of moving all your files, databases and e–mails from your present hosting provider to your brand–new hosting account with us. We will also edit all the settings necessary for your sites to be fully functional on our super–modern cloud hosting platform.Our techs are fully capable of moving any sort of web site. With years of experience in the industry, they’re experts in the specificities of our hosting platform, our Control Panel and all other well–known Control Panels. For them, moving a custom app with numerous custom libraries is as elementary as moving a plain WordPress weblog.
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Q: How long will it take for my website to be migrated to your platform?
A: While we cannot give you an exact time interval, since there are a lot of variables, among them the size of the web files and databases, the location of the present host’s server, the complexity of your website and the current workload of our Website Migration Department, etc., we will do our best to move your web site within 48 hours, and in some cases – within 24 hours (when the website content is not very large).
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Q: My privacy concerns me. What information do you need?
A: Yeah. We will require the name of the website that you wish us to move. We will also need a way to access your present hosting account so that we can get the content pertaining to your site.
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Q: The login details for my hosting account are sensitive. How can I trust you?
A: Our Privacy Policy is an indivisible part of the contract that we will have with you as a client. We are focused on safeguarding the safety of the private information obtained from the clients. To do this, we employ technical security measures in order to prevent the loss, the misuse, the alteration or the unauthorized leak of the private details under our control. The safety measures include, but are not limited to: physical, digital and managerial methods to safeguard and secure the data that we accumulate online. When we ask customers to present financial info (for instance, a credit card number), this info is encoded using the SSL (Secure Sockets Layer) encryption technology.
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Q: Will my website be offline during the transfer?
A: Your website will work exactly like it did before with your previous web hosting provider. After we have finished the transfer, your site will be configured to work on our web hosting platform and we’ll alert you to preview it. If everything is working correctly, all you will have to do is modify the NS records for your domain name. Your web site will be transferred over to us without any downtime.
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Q: Will my present hosting provider need to provide any information/assistance?
A: No. We’ll never contact your web hosting provider about anything. They won’t be aware of the website transfer either.
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Q: Which hosting providers can you transfer content from?
A: We support all Linux–driven hosting platforms. In essence, if we can obtain access to your Control Panel, we’ll be able to transfer your website.The only platforms that we don’t support are closed–source website building platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.